I recently read a very thought-provoking article by Kristin Zhivago entitled “Are your customers using social media to warn others to stay away?” Yes, go and read the article so you understand what this post is all about! Sheesh, do you want me to do ALL the work for you? J
In brief, this is the scenario – Kristin wanted to buy a voice-recording piece of software or app. She had clearly identified a number of must-haves and don’t-wants so started shopping around. Here’s key quote No. 1:
The buying process was PAINFUL