Read an interesting article today on “How Twitter will ruin your Customer Service” but it left me feeling that the author was shooting at the wrong target. Indeed, this was the gist of at least one of the comments made on the article.
I have participated in a number of similar on-line discussions which ask why PowerPoint is so bad.
Neither Twitter nor PowerPoint is intrinsically bad. They are tools and, like all tools, they will perform best in the hands of someone who knows how to use them.
